Terms and Conditions

Terms & Conditions

Effective Date: 6/12/2026

Welcome to Z Glow. By accessing or using our website, purchasing our products, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.

General Information

Z Glow is a luxury faith-based candle brand offering handcrafted candles and related home fragrance products.

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

Product Information

We strive to ensure all product descriptions, pricing, and images are accurate. However, due to the handmade nature of our products:

• Colors may vary slightly
• Frosting or texture changes may naturally occur with soy wax
• Burn times may vary depending on usage

All products are intended for personal use only.

Candle Safety

Customers are responsible for following all candle safety instructions provided with their purchase.

Please:

• Never leave candles unattended
• Keep away from children and pets
• Burn on a heat-safe surface
• Trim wicks before each use
• Discontinue use when 1/2 inch of wax remains

Z Glow is not liable for damage caused by improper candle use.

Pricing & Payments

All prices are listed in USD.

We reserve the right to:

• Change pricing at any time
• Modify promotions or discounts
• Refuse or cancel orders when necessary

Payments are processed securely through third-party payment providers.

Shipping Policy

Processing times are typically 3-5 business days.

Shipping times may vary depending on location and carrier delays.

Once an order has shipped, Z Glow is not responsible for:

• Shipping delays
• Lost packages
• Carrier issues
• Incorrect shipping information entered by the customer

Customers are responsible for ensuring shipping details are accurate before checkout.

Returns & Exchanges

Due to the handmade nature of our products, all sales are final.

However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Order number
• Photos of damage
• Description of issue

We will review each situation individually and work to resolve the issue appropriately.

Intellectual Property

All website content, branding, logos, product names, images, designs, and written content are property of Z Glow and may not be copied, reproduced, or distributed without written permission.

Promotions & Coupon Codes

Coupon codes:

• Cannot be combined unless stated otherwise
• May expire without notice
• May exclude certain collections or products

Z Glow reserves the right to cancel or modify promotions at any time.

Limitation of Liability

Z Glow shall not be held liable for:

• Indirect damages
• Incidental damages
• Allergic reactions or sensitivities
• Improper product use
• Shipping carrier issues

By purchasing from our website, customers assume responsibility for proper candle care and use.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice.

Changes will become effective immediately upon posting to the website.

Contact Information

For questions regarding these Terms & Conditions, please contact:

Z Glow
zglowcandles@gmail.com