Return and Refund Policy

Last Updated: June 2026

At Z Glow, we take pride in creating high-quality, hand-poured faith-based candles. Because our products are handmade and intended for personal use, please review our policy below before making a purchase.

Due to the nature of our products, we do not accept returns or exchanges on used candles or products that have been opened.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can make it right.

If your order arrives damaged or you receive the wrong item, please email us at zglowcandles@gmail.com within 48 hours of delivery and include:

• Your order number 
• Photos of the damaged item(s) 
• Photos of the shipping box and packaging 

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

Refunds are issued only in the following circumstances:

• The item arrived damaged or defective. 
• An incorrect item was sent. 
• Your order cannot be fulfilled due to inventory issues. 

Approved refunds will be processed to the original payment method. Please allow 5–10 business days for your financial institution to post the refund.

Orders may be canceled within 24 hours of purchase. Once production, processing, or shipping has begun, orders cannot be canceled.

Z Glow is not responsible for shipping delays caused by the carrier, weather conditions, incorrect shipping addresses, or other circumstances beyond our control.

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier to file a claim.

The following items are not eligible for refunds or returns:

• Used candles 
• Burned candles 
• Gift cards 
• Clearance or sale items 
• Custom or personalized products 
• 
  

If you have questions about your order, please contact us at:

Z Glow
Email: zglowcandles@gmail.com